Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Pethypermart.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 512754537446
Account Name : PHM PET SUPPLIES VENTURE
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : support@pethypermart.com
Note: Your purchased products will not be delivered until we have this confirmation. For Cheque bank in payment, delivery will be made only after the cheque is cleared.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at support@pethypermart.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia
Q. How long does the delivery usually takes?
Estimate parcel arrival, usually next working day or up to 7 working days.
Q. What Courier Services do we use?
Our company usually only uses Skynet or Poslaju. If you want special courier service such as "Fedex/DHL" please contact us before making purchases, there will be surcharge.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@pethypermart.com for us to clear your doubts.